Frequently asked questions

If your query is not answered on this page or you require additional information, please contact us via our online form.

    Fleet Manager FAQs

    Most vehicles are a factory order and this normally takes between 12 and 16 weeks, we will keep you and/or the driver updated of the order progress on a regular basis including an estimated delivery date.

    Yes if it is in line with your fleet policy the driver will need to call the driver line number to make the arrangements

    The new vehicle will be delivered with the DVLA issued registration plate, it is not possible for it to be delivered with a personalised registration plate. 

    As soon as you become aware that a vehicle has been stolen the driver will need to call the Police immediately to report the crime.

    Once the Police have been notified, please call the driver line number to inform us and we will support you through the process.

    If your driver is involved in an accident, please make sure anyone who was involved is not injured, call the emergency services if appropriate.

    If you have taken accident management service from us please call the driver line number and we will support the repair process, if not you will need to make arrangements yourself.

    We are able to deliver new vehicles to anywhere in the UK, that meets with your fleet policy requirements.

    When the car is delivered the driver must inspect it carefully for any damage, in the unlikely event that they do note something please ensure it is added to the handover delivery documentation.

    You or the driver then need to call us using your driver line number to advise us of the damage and we will then make the necessary arrangements.

    If the driver does not record this damage at the point of delivery it will be more difficult for us to support the cost of repair. 

    Yes we can collect it, if this is in line with your fleet policy.

    There will be a full appraisal of the vehicle by the delivering driver, this will last a minimum of 20 minutes. The vehicle will then be fully appraised by our end of contact provider when it reaches its final destination, once completed if there are any additional charges identified that fall outside of the BVRLA’s Fair Wear and Tear guidelines, our end of contract team will be in touch. Please see the BVRLA guide for further information. 

    If you have taken a full maintenance package from us the driver should call the driver line number choosing the breakdown option so that we can support you through the process

    If you do not have a maintained contract you will need to arrange this in line with your policy requirements. 

    If you have taken a full maintenance package from us the driver should call the driver line number choosing the service booking option so that we can support you through the process.

    If you do not have a maintained contract you will need to arrange this in line with your policy requirements.

    No, we will automatically re-licence your vehicles when they are due. 

    It depends, if we are delivering your new car we will collect your current vehicle.

    Please refer to the BVRLA fair wear and tear guide.

    Click here to visit the BVRLA website.

    All items the vehicle was delivered with need to be available at point of collection, examples of this include:

    Keys, including spare
    Service book & manuals
    Locking wheel nut key
    Parcel Shelf
    SD Card

    Missing items such as keys, service books and parcel shelves musts be available at point of collection, if they are not they will be deem missing and chargeable in line with the BVRLA guidelines.

    This applies even if you subsequently return the items at a later date.

    Please make sure drivers delete any personal data that may be held within the vehicle and their personal effects. 

    If the repairs have been carried out to the BVRLA standard then there will be no charges, but if they do not meet the standard we may charge for the rectification and the repair must carry a fully transferable warranty. 

    All repairs made to the vehicle must meet the BVRLA standards and the repair must carry a fully transferable warranty. 

    We assess your car against the current BVRLA Fair Wear Tear standard using BVRLA trained assessors. Fair wear and tear is what is deemed as acceptable deterioration of the vehicle based on its age.

    If the vehicle exceeds the standard you will be liable to pay for the damage, we will provide you with a full report detailing the damage and costs.

    You can find a copy of the BVLRA fair wear and tear guide here. 

    Missing items such as keys, service books and parcel shelves musts be available at point of collection, if they are not they will be deem missing and chargeable in line with the BVRLA guidelines. 

    This applies even if you subsequently return the items at a later date.

    We inspect the vehicle at the point of collection and provide clear photographic evidence.

    The driver will be physically shown the damage at the time of collection, and we'll provide a full report detailing damage. If the driver does not agree with the inspector's report, they will need to note the detail of their disagreement on the document provided. This will not remove the area of concern at this point. However, it will prompt a review process by our damage team.

    Upon receipt of the inspection report, our team will then review and provide further comments. 

    No, as we are not obliged to repair the vehicle. The end of lease charges occur when the vehicle, its equipment or accessories are not maintained as originally agreed at the start of the lease.

    These charges can still be applied at end of the lease, it will be a commercial decision if we decide not to repair damage, replace missing equipment etc. before the vehicle is sold.

    Athlon are committed to providing the best possible service to our customers. However, if you are not satisfied with any aspect of our service, please view our Complaints Policy and let us know.

    Please call 03456 003 425 and request your VE103B.

    Please ensure that you take the right kit with you in the event you breakdown or you have an accident. Driving in Europe you will need a greater level of emergency equipment than is required by law in the UK. The AA offer various driving-in-Europe Kits, which includes a GB Sticker, Warning Triangle, First Aid Kit and a Hi Vis Vest.

    To view these items visit: 

    www.theaa.com/european-breakdown-cover/driving-in-europe/what-do-i-need

    Please notify us at least six weeks in advance of your travel date.

    If you think your mileage may need amending we can review this for you but it may result in your monthly rentals changing. 

    Under Contract Hire, we retain legal ownership of the vehicle and simply hire it to you for the duration of the contract.

    The amount you pay for this is largely dependent on what the anticipated value of the vehicle will be worth once the contract ends and we sell the vehicle.

    It will also include an allowance for all the relevant registration fees and road tax. Additionally, you can choose to include vehicle servicing and maintenance, breakdown cover and accident management within the contract. 

    Generally vehicles will lose value from the moment they leave the showroom. In a contract hire arrangement, you return it to us at the end of the contract period, and we take risk of its re-sale value.

    If you include things like maintenance and servicing, you are also protected from any unseen rise in these costs.

    Athlon are able to provide contract hire to sole traders and businesses.

    The vehicle must be insured on a fully comprehensive policy.

    Athlon will purchase and therefore own the vehicle you have ordered. We will then hire it to you at a fixed monthly rental payment using a regulated agreement.

    Each agreement will specify a maximum number of miles before an agreed excess mileage charge is applied at the end of the contract.

    We will allow you to amend your mileage up or down after 12 months of the agreement so long as there are at least six rental payments remaining.

    A maintained vehicle is where you can choose to include vehicle servicing and maintenance, breakdown cover and accident management within the contract and pay one monthly price.

    A non-maintained contract does not included any of the above and you are responsible for the cost of carry out any of the above during the life contract.

    If you wish to cancel your lease and return your vehicle before the end of your contract this is permitted, but you will incur an early termination fee for more details please contact your Account Manager.

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